Visivra Official Website › Refund Policy
Refund PolicyVisivra Refund Policy And How To Use The Window
A Visivra refund starts with a telephone call, not a parcel.
Inside the 60-day window, ring +1 (323) 347-4522 and quote the order ID. Ask for the return authorisation, drop a slip carrying your name, email and that same ID into the box, and send it tracked at your own expense. Three to five business days at the desk, then five to ten more at your bank.
Five steps, four ways they stall, and two email addresses that do very different things.
The five steps of a Visivra refund, in order
Each step exists because skipping it is how a refund stalls. The order below is the order the desk works in.
Telephone the order desk before you pack anything
Dial +1 (323) 347-4522 with the order ID in front of you; it is printed in the order email. Nothing typed into a form on this website can start a refund, because no order data exists here to act on.
Take the return authorisation, and the address that comes with it
Bottles are received at 320 Park Avenue, Floor 15, New York. Ring first: a parcel arriving unannounced has nothing attaching it to a purchase and may be turned away at the door.
Drop a slip with your name, email and order ID into the box
Thirty seconds of writing. Most stalled refunds in this category are bottles sitting at a returns address that nobody can attribute to a buyer.
Post it tracked, and carry that cost yourself
Return carriage is not reimbursed. Hold the tracking reference until the money appears, since it is the single piece of evidence that the parcel was delivered at all.
Allow three to five business days, and then another five to ten
The first stretch is the desk working through the return. The second belongs to your card issuer and is outside anybody here's control.
What a Visivra refund costs you, honestly
| Item | Who pays | Notes |
|---|---|---|
| The purchase price | Refunded in full | Inside the 60-day window, opened bottles included |
| Original shipping | Ask the desk | Policies differ on whether outbound shipping is returned; the desk is the authority |
| Return postage | The buyer | With tracking, which is the only proof the parcel arrived |
| Packaging | The buyer | A box and tape; use something rigid |
| Time | The buyer | 3 to 5 business days to process, then 5 to 10 on the card |
The middle row is genuinely variable and this desk will not state a policy it has not been given in writing. Ask when you call.
The four ways a Visivra refund stalls
No order ID in the call
The order desk searches by order ID. A name and an approximate date can be worked with, but it takes far longer and sometimes fails. The ID is in the order email.
Bottles posted before the authorisation
An unannounced parcel arriving at the returns address has nothing tying it to an order, and can be refused. Call first, post second.
Nothing inside the box saying who sent it
Full name, email and order ID on a slip of paper inside the box. This is the commonest single cause of a stalled refund and it takes thirty seconds to avoid.
No tracking on the return
Without it there is no proof the parcel arrived, and a dispute becomes one party's word. Keep the number until the money lands on the card.
Where to send a Visivra return, and who to call
Returns go to 320 Park Avenue, Floor 15, New York, NY 10022, USA. The office address, which is a different place and is not where returns are received, is 5 Times Square, Floor 18, New York, NY 10036, USA.
The order desk is +1 (323) 347-4522 and support@visivra.com. That desk handles tracking, changes and refunds, and it is the only route that can do any of those things.
The website address, contact@Visivraes.com, is staffed Mon–Fri 9:00am–5:00pm ET and handles this website: pages, typos, privacy questions and press. It has no access to the order system at all, so a refund request sent there will be redirected rather than actioned, and a day will have been lost.
- Tracking, changes, refunds: +1 (323) 347-4522 and support@visivra.com.
- This website, corrections, privacy, press: contact@Visivraes.com.
- Returns are received at 320 Park Avenue, Floor 15, New York, NY 10022, USA, with an authorisation.
- The office at 5 Times Square, Floor 18, New York, NY 10036, USA is not a returns address.
Cancelling or changing a Visivra order before it ships
An order that has not yet been picked can sometimes be changed: the delivery address, the pack, occasionally a cancellation outright. That window is short, usually a working day, because the fulfilment centre picks quickly.
Call +1 (323) 347-4522 rather than emailing, for the simple reason that a telephone call reaches a person inside the picking window and an email may not. Have the order ID ready.
Once a parcel has been handed to the carrier it cannot be recalled, and the route becomes the refund route above: take delivery, call the desk, and post it back with the authorisation. That is slower but it is inside the 60-day window either way.
What happens to a returned Visivra bottle
A returned bottle is not resold. Opened supplement stock cannot go back into inventory, which is the reason returns policies in this category usually exclude opened product in the first place, and the reason a window that includes it is worth something.
That also explains why the desk asks for the bottles back at all rather than simply refunding on a telephone call. The return is the record: it closes the order, it proves the product left your possession, and it is what the refund is issued against.
The practical consequence for a buyer is small but real. Post the bottles whether they are full, half empty or empty, keep the tracking number, and do not spend time repackaging them to look unused. Nobody is inspecting them for that.
Your rights alongside the Visivra policy
This policy is a commercial promise made by the seller. It sits alongside whatever consumer rights apply where you live, and it does not replace them. In the United States those vary by state, and a card issuer’s own dispute process is a separate route again.
Two practical points follow. A chargeback opened while a refund is already being processed can slow both down, because the desk and the bank end up working on the same transaction from opposite ends. Give the three to five business days a chance first.
And keep everything in writing where you can. The order email, the return authorisation, the tracking number and the date of the call. Those four items settle almost every dispute in this category without anyone needing to be persuaded of anything.
If something on this page turns out not to match what the desk tells you, the desk is right and this page is wrong. Write to the website address in the footer and it will be corrected, with the review date moved forward.
A realistic Visivra refund timeline, day by day
| Day | What happens | Who is waiting on whom |
|---|---|---|
| Day 0 | You call the order desk with the order ID | The desk issues a return authorisation |
| Day 0 to 2 | You pack the bottles with your details inside and post them with tracking | You |
| Day 2 to 7 | The parcel travels to the returns address in New York | The carrier |
| Day 7 to 12 | The return is received and matched to the order | The desk, three to five business days |
| Day 12 to 22 | The refund reaches the card | Your bank, five to ten days |
Illustrative rather than guaranteed, and built from the processing times the seller publishes plus ordinary domestic post. An international return adds a week or more at the third row.
Read down the right-hand column and the reason for acting at day fifty rather than day sixty becomes obvious: only the first two rows are inside a buyer’s control, and they are the fast ones.
Who publishes this Visivra website?
- Age-Related Eye Disease Study 2 (AREDS2) Research Group. Lutein + zeaxanthin and omega-3 fatty acids for age-related macular degeneration: the Age-Related Eye Disease Study 2 (AREDS2) randomized clinical trial. JAMA. 2013;309(19):2005-15. PMID 23644932. https://pubmed.ncbi.nlm.nih.gov/23644932/
- Ozawa Y, Kawashima M, Inoue S, et al. Bilberry extract supplementation for preventing eye fatigue in video display terminal workers. J Nutr Health Aging. 2015;19(5):548-54. PMID 25923485. https://pubmed.ncbi.nlm.nih.gov/25923485/
- Hecht KA, Marwah M, Wood V, et al. Astaxanthin (AstaReal) Improved Acute and Chronic Digital Eye Strain in Children: A Randomized Double-Blind Placebo-Controlled Trial. Adv Ther. 2025;42(4):1811-1833. PMID 40014233. https://pubmed.ncbi.nlm.nih.gov/40014233/
Order Visivra knowing how the window is used
The refund route is short and it is administered by telephone. Knowing it before you need it is the difference between a week and a month.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
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