Visivra Official Website › Contact
ContactContact Visivraes About Visivra Orders Or This Website
Two desks, and only one of them can see an order.
Tracking, changes and refunds go to +1 (323) 347-4522 or support@visivra.com, with your order ID. Corrections to this website, privacy questions and press go to contact@Visivraes.com, Mon–Fri 9:00am–5:00pm ET. Returns are received at 320 Park Avenue, Floor 15, New York, with an authorisation.
Sending a refund request to the website address is the commonest way to lose a day, so this page starts with the routing table.
The two Visivra contact routes, and which one you need
One desk can act on an order. The other maintains this website. They are not the same desk and they cannot do each other's work.
| If you want to | Use | Because |
|---|---|---|
| Track a parcel, change an address, cancel, or get a refund | +1 (323) 347-4522 or support@visivra.com | That desk holds the order data. It is the only route that can act on an order. |
| Ask what amount of an ingredient is in the capsule | +1 (323) 347-4522 | The label prints no figure and this website cannot supply one. The desk can ask the manufacturer. |
| Report a typo, a broken link or an out-of-date price here | contact@Visivraes.com | This is the website desk. It maintains these pages and publishes corrections. |
| Ask a privacy question or make a press request | contact@Visivraes.com | Same desk, staffed Mon–Fri 9:00am–5:00pm ET. |
| Send bottles back | +1 (323) 347-4522 first, then 320 Park Avenue, Floor 15, New York, NY 10022, USA | A parcel with no authorisation and no order ID inside it can be refused. |
The single most useful thing on this page: the website address cannot see orders. It has no access to the order system, so a refund request sent there is redirected rather than actioned.
Visivra order desk: what it handles
Telephone +1 (323) 347-4522. Email support@visivra.com. Have your order ID ready, from the order email.
That desk handles tracking, changes, cancellations and refunds. It can match a lot number to a despatch, which is the only route from a bottle in your hand to a specific order, and it can answer the questions this website cannot.
Order status is shown on the seller's own sales page as well, and tracking arrives by email once a carrier takes the parcel. If neither has moved in several working days, the telephone is faster than the email.
- How much lutein, zeaxanthin, bilberry, astaxanthin, zinc and vitamin A is in one capsule.
- Which form of vitamin A this lot uses, which matters if you smoke or used to.
- Whether copper is in the formula alongside the zinc.
- What the capsule shell is made of, given the vegetarian mark on the artwork.
Those four are the questions this desk cannot answer from the label, which is why they are listed here rather than buried. If you get answers, contact@Visivraes.com would like to publish them.
Visivra website desk: corrections, privacy and press
contact@Visivraes.com, Mon–Fri 9:00am–5:00pm ET. This is the address that maintains these pages.
It is the right route for a typo, a broken link, a price that has moved since it was read, a citation that does not say what this site claims it says, or a front panel that differs from the transcription on the label page.
A correction goes onto the page itself and moves the review date at the foot of it forward. That date is currently September 2026.
Visivra addresses, and which is which
Office
5 Times Square, Floor 18, New York, NY 10036, USA.
Correspondence address. Not a shop, not a collection point and not where returns are received.
Returns
320 Park Avenue, Floor 15, New York, NY 10022, USA.
Where authorised returns are received. Call +1 (323) 347-4522 for the authorisation before posting anything.
Order support
+1 (323) 347-4522
support@visivra.com
Tracking, changes, refunds.
Website desk
contact@Visivraes.com
Mon–Fri 9:00am–5:00pm ET
Pages, typos, privacy, press. No access to orders.
What no Visivra desk here can do for you
Neither desk gives medical advice, and neither is staffed by a clinician. This is a retail operation selling a dietary supplement, and a question about your own eyes belongs with someone who can examine them.
Neither desk can tell you whether Visivra will work for you. Nobody can, which is what the sixty-day window exists to handle: it converts a question nobody can answer in advance into one you can answer yourself in two months with your money still available.
And neither desk holds a certificate of analysis document. What exists on file is a reference string, VIS-5716-26-VI, and the batch page sets out exactly what that can and cannot be used for.
What to have ready before you call about Visivra
A call to the order desk goes faster with four things in front of you, and without the first one it may not go anywhere at all.
- The order ID, from the order email. This is what the desk searches on.
- The email address the order was placed with, which is how it is confirmed.
- The lot code stamped on the bottle’s base, for anything about the capsules themselves rather than about the delivery.
- The date of purchase, because the 60-day window runs from it rather than from delivery.
For a refund, add one more: know whether you are asking for a return authorisation today or asking a question first. The authorisation is what makes the parcel expected at the returns address, and a parcel that arrives without one can be refused.
For a question about an ingredient amount, say so at the start of the call. That question has to go to the manufacturer rather than being answerable from a screen, so it is better raised as a question than discovered halfway through.
Visivra response times, and what to do if nothing comes back
The website desk is staffed Mon–Fri 9:00am–5:00pm ET and answers on working days. It is a small desk, so a detailed correction that needs the label artwork checked against a reader’s own bottle takes longer than a typo does.
The order desk is a telephone line, which is why the telephone is the faster route for anything time-sensitive. An email to the order address joins a queue; a call reaches a person inside the picking window, which is the difference between changing an address and waiting for a parcel to arrive so it can be sent back.
If nothing comes back at all, check the spam folder first, then try the other channel. An email from a retail domain to a free mail provider is the classic false positive, and it accounts for most of the silence people report in this category.
What this Visivra desk would like readers to send
Three things, because each one makes a page on this website better and none of them costs a reader anything.
A photograph of the back label. This is the single most useful thing anyone could send, because it would turn the empty column on the label page into a real one and would change what this whole site is able to say. It would be published with the date it arrived.
An answer from the order desk. If you ask about the zinc amount, the vitamin A form, the copper or the capsule shell and you get an answer, sending it here means the next reader does not have to make the same call.
A correction. A price that has moved, a link that no longer resolves, a citation that does not say what this site claims it says, or a sentence that reads as though it were written by somebody who had never held the bottle. All four have happened on sites like this one and all four are worth a message.
Who publishes this Visivra website?
- Age-Related Eye Disease Study 2 (AREDS2) Research Group. Lutein + zeaxanthin and omega-3 fatty acids for age-related macular degeneration: the Age-Related Eye Disease Study 2 (AREDS2) randomized clinical trial. JAMA. 2013;309(19):2005-15. PMID 23644932. https://pubmed.ncbi.nlm.nih.gov/23644932/
- Hecht KA, Marwah M, Wood V, et al. Astaxanthin (AstaReal) Improved Acute and Chronic Digital Eye Strain in Children: A Randomized Double-Blind Placebo-Controlled Trial. Adv Ther. 2025;42(4):1811-1833. PMID 40014233. https://pubmed.ncbi.nlm.nih.gov/40014233/
Order Visivra through the desk that answers
One of the three short lines on the reviewer roster is about the desk answering. It is a small thing until you need it.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Visivra On The Official WebsiteOne capsule a day · 30 per bottle · lot VIS-26/VI-5716