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How to contact Visivra customer service, and which desk does what
How to contact Visivra customer service depends on what you need. There are two desks. The order desk handles tracking, changes, cancellations and refunds, and it is the only one that can see an order. The website desk handles typos, privacy questions and press, and it cannot see an order at all.
Quick answer: How to contact Visivra customer service: for tracking, changes, cancellations and refunds, call +1 (323) 347-4522 or write to support@visivra.com with your order ID. For website corrections, privacy or press, write to contact@Visivraes.com, Monday to Friday, 9:00am to 5:00pm ET. The website address cannot see orders.
- Order desk: +1 (323) 347-4522 or support@visivra.com. It handles tracking, changes, cancellations and refunds.
- Website desk: contact@Visivraes.com, Monday to Friday, 9:00am to 5:00pm ET. It handles typos, privacy and press.
- The website desk has no access to the order system. A refund request sent there is redirected.
- Returns go to 320 Park Avenue, Floor 15, New York, NY 10022, USA, with an authorisation. The office at 5 Times Square is not a returns address.
- Neither desk gives medical advice.
How to contact Visivra customer service for an order?
Use the order desk. Telephone +1 (323) 347-4522, or email support@visivra.com. Have your order ID ready, taken from the order email. That desk holds the order data, so it is the only route that can act on tracking, address changes, cancellations and refunds.
The phone is the faster route for anything time sensitive. A call reaches a person inside the picking window, which is the difference between changing an address and waiting for a parcel to arrive so it can be sent back. An email joins a queue.
How to contact Visivra customer service by topic?
This routing table is from the site's own contact page. Sending a refund request to the website address is the commonest way to lose a day.
| If you want to | Use | Why |
|---|---|---|
| Track a parcel, change an address, cancel or get a refund | +1 (323) 347-4522 or support@visivra.com | That desk holds the order data |
| Ask how much of an ingredient is in a capsule | +1 (323) 347-4522 | The label prints no figure. The desk can ask the manufacturer |
| Report a typo, a broken link or an out-of-date price | contact@Visivraes.com | That desk maintains this website |
| Ask a privacy question or make a press request | contact@Visivraes.com | Same desk, Monday to Friday, 9:00am to 5:00pm ET |
| Send bottles back | +1 (323) 347-4522 first, then 320 Park Avenue, Floor 15, New York, NY 10022, USA | A parcel with no authorisation can be refused |
Source: the contact page on this site.
How to contact Visivra customer service: what to have ready
Four things make the call quicker. Without the first, it may not go anywhere.
- The order ID, from the order email. This is what the desk searches on.
- The email address the order was placed with. That is how the order is confirmed.
- The lot code stamped on the base of the bottle, for anything about the capsules themselves.
- The date of purchase, because the 60-day window runs from it, not from delivery.
For a refund, add one more: know whether you are asking for a return authorisation or asking a question first. For a question about an ingredient amount, say so at the start. That question goes to the manufacturer, so it is better raised as a question than discovered halfway through a call.
Check the price and the guarantee
Orders go to the seller's own checkout, and the 60-day money-back window includes opened bottles.
Two bottles $158 · three bottles $207 · six bottles $294 · 60-day money-back guarantee
See the current price and guaranteeOne capsule a day · 30 per bottle · shipping is added at checkout where it applies
Which questions can Visivra customer service not answer from the label?
The site lists four, and they are the same four every time. How much lutein, zeaxanthin, bilberry extract, astaxanthin, zinc and vitamin A is in one capsule. Which form of vitamin A this lot uses, which matters if you smoke or used to. Whether copper is in the formula beside the zinc. And what the capsule shell is made of, given the vegetarian mark on the artwork.
Ask them as questions, write down the answer and the date, and keep it with the order email. The website desk says it would like to publish any answers it receives.
What can Visivra customer service not do?
Neither desk gives medical advice. The doctor who reviews this site's pages for accuracy does not answer reader questions through either desk. This is a retail operation selling a dietary supplement. A question about your own eyes belongs with someone who can examine them.
And neither desk can tell you whether the capsule will work for you. Nobody can, which is what the 60-day window is for. It turns a question nobody can answer in advance into one you can answer yourself with your money still available.
The website address also cannot start a refund and cannot look up an order. If you are worried about taking the capsule, read the Visivra side effects post and speak to your own doctor or pharmacist.
How fast does Visivra customer service answer?
The website desk is staffed Monday to Friday, 9:00am to 5:00pm ET, and answers on working days. It is a small desk, so a detailed correction that needs the label checked against your own bottle takes longer than a typo does. The site does not publish a response time in hours for the order desk. If email has not been answered in a few working days, the phone is faster. The full detail is on the contact Visivraes page.
When should you skip customer service and see a doctor?
Sudden loss of vision, a curtain across the field, a shower of new floaters, bent straight lines, eye pain or new double vision need looking at the same week, not a call to a supplement desk. Not for anyone under 18, pregnant or nursing. Visivra is a dietary supplement. It is not approved by the FDA, and no dietary supplement is. It is not a treatment for any eye condition. If your vision has changed, book an eye examination first, and take medical questions to your own doctor.
Frequently asked questions
How do I contact Visivra customer service?
For orders, call +1 (323) 347-4522 or write to support@visivra.com with your order ID. For website corrections, privacy or press, write to contact@Visivraes.com.
What are the website desk hours?
Monday to Friday, 9:00am to 5:00pm ET.
Can the website address cancel my order or start a refund?
No. It cannot see orders. A request sent there is redirected, and a day is lost.
Where do I send a return?
To 320 Park Avenue, Floor 15, New York, NY 10022, USA, after you have called for an authorisation.
Is 5 Times Square a returns address?
No. It is the office and correspondence address, not a shop, not a collection point and not where returns are received.
Can customer service give medical advice?
No. Neither desk gives medical advice. Questions about your own eyes belong with a doctor who can examine them.
Our view
Our view: the two-desk split is the one thing to learn. Orders go to the phone desk. The website address is for the website. Most lost days come from mixing them up.
Keep the order email, have the order ID in front of you and ring early in the day. That is what makes the desk useful.
More on this site: the Visivra official website, contact Visivraes and the Visivra side effects post.